ProPlugins (24 h) and Service (3 h) switches
Critical error after an update? The cause and the fix in one conversation
The chat reads the logs, checks the plugins and suggests a fix with a preview. PHP files are checked before saving.
Card status: saved, you can undo turning it off24 h
the Plugins switch turns itself off
3 h
the Service switch turns itself off
PHP
checked before every file is saved
report
weekly by e-mail, if you turn it on: changes, 404s, SEO gaps
What you can do in this area
Plugins and service are the highest access levels, only for a set time: Plugins 24 h, Service 3 h.
WordPress tools list- Diagnosing errors“After a plugin update the site shows a critical error.”
- Updates“Which plugins have updates, and do any of them clash?”
- Turning plugins off“Turn off the gallery plugin until there's a fix.”
- Error logs“What's in the error logs from the last few days?”
A fix with a way back
Turning a plugin off is a change like any other: preview, “yes”, backup and history. You can't undo deleting a plugin; the chat says so in the preview.
Card status: waiting for your “yes”old version: “Old slider” plugin from the server
Questions
Will the chat fix every error?
It diagnoses it and suggests a fix with a preview; bigger jobs stay with a developer.
Does the chat have an administrator account?
No. It works through a separate account that nobody logs in to, only within the plugin settings and with an hourly limit on calls.
Will it delete a plugin?
It can, but you can't undo that from the history. The chat marks it as high risk in the preview.
How long does Service stay on?
3 hours, then the switch turns itself off.
Pay once. The plugin stays yours.
Plugins and service are in every Pro licence. Free will show errors from the logs and plugins that need updating.
Pricing and plans for several sitesTellMyShop Pro, Shop licence
€199
net, paid once, for one store or site. For businesses only. Prices are net; EU businesses with a valid VAT number pay no VAT (reverse charge).
Join the list12 months of updates and new TellMyShop Consultant knowledge. After a year the plugin keeps working.
7-day money-back guarantee
Try it on your own site. If within 7 days you decide it's not for you, we'll refund the full amount. One e-mail is enough.
Ask the chat what's in the logs
Free points to the cause. Pro fixes it after your “yes”.