Prodraft replies, you send them yourself
Customer replies ready before you've made your coffee
The chat reads customer messages and saves draft replies as private notes in the back office. It never sends anything: you check, edit and send them yourself.
Card status: draft waiting for youCustomer-a1b2c3: When will the Luna lamp I ordered on Monday arrive?
Hello, your Luna lamp left on Tuesday and will be at the parcel locker by 12:00 tomorrow. The tracking number is in the shipping email.
0
messages sent by the chat: you always send them yourself
alias
instead of the customer's name at the Pseudonymised level
1 conversation
for all the questions from the week
tone
of your store: the chat writes the way you do
What you can do in this area
Customer service works in Pro once you set customer data access to Pseudonymised or Full access in the module panel. With Pseudonymised the chat sees an alias instead of the name, and emails and phone numbers in the message are masked.
Chat tools in this area: Customer service: messages and draft replies
List of all PrestaShop tools- Draft replies“Prepare replies to this week's delivery questions.”
- Complaints“Write a polite reply to the complaint about the cracked Kumo.”
- Most common questions“What do customers ask about most this month?”
- Tidy threads“Mark the threads I've already answered as closed.”
The chat writes, you send
This is a block in the module's code: the chat never sends messages or emails to customers. The draft goes into the back office as a private note.
Card status: I won't do thisblocked: sending a message to a customerblocked: sending an email or an invoiceblocked: changing an order status
Questions
Will the chat send a reply for me?
No, never. It prepares a draft as a private note in the back office.
Can it see customers' names and addresses?
By default the chat has no access to customer data. For drafts the Pseudonyms level is enough: it sees an alias instead of the name, and emails and phone numbers are masked.
Does it write in my store's tone?
Yes. It reads your earlier replies and writes in a similar way.
Will it work with chat modules from other companies?
It reads messages from the PrestaShop back office; it's worth checking compatibility with other chat modules on a test copy.
Pay once. The module stays yours.
Customer service is included in every Pro licence.
Pricing and plans for several storesTellMyShop Pro, Shop licence
€199
net, paid once, for one store or site. For businesses only. Prices are net; EU businesses with a valid VAT number pay no VAT (reverse charge).
Join the launch list12 months of updates and new knowledge for the TellMyShop Consultant. After a year, the module keeps working.
7-day money-back guarantee
Try it on your store. If within 7 days you decide it's not for you, we'll refund the full amount. One email is enough.
The module launches 29 October
Join the list and we'll let you know before launch.