PrestaShop delivery time on the product page: one text instead of hundreds of copies

Where does the same paragraph in every description come from?

From good intentions. Someone wanted customers to see “dispatch within 24 h, returns within 14 days” next to the product, and added it to the description. Then to the next one. Then a wholesaler import brought new products without that paragraph, so someone added it again, worded slightly differently.

Thursday, 22:30. The carrier changed its collection time and “same-day dispatch” stopped being true. You open product 1, product 2, look for the paragraph in the editor, correct it. After forty products you remember the store has four hundred.

That evening has a simple cause: information shared by the whole store sits in a field that is separate for each product.

Where does PrestaShop let you enter text once for all products?

In three places. Each suits a different purpose.

The PrestaShop 8 product settings documentation describes the delivery time field. According to it, when the field is empty the feature is switched off. The reassurance block is the blockreassurance module, whose code and description are in the PrestaShop repository on GitHub.

Why put this close to the price? Baymard Institute has a separate guideline on where and how to display delivery information. A customer who doesn't know when the parcel will arrive goes looking for it in the terms and conditions, or in another store.

What does the page look like before and after?

The same product, the same content, a different place.

Before. Nothing under the price. At the end of a long description, below the dimensions and composition, a paragraph: “We ship within 24 h by courier. Returns within 14 days. Happy shopping.” On a phone, the customer has to scroll several screens to see it. In thirty products the paragraph still says “48 h”, because it comes from an old description template.

After. Under the price, one sentence from the settings: “Dispatched within 1 working day”. Below the buy button, three lines from the reassurance block: delivery, returns within 14 days, secure payment. The product description talks only about the product. When the delivery time changes, you correct one field.

The values in the example are illustrative. Enter the times and conditions you actually meet, because customers will check them after buying.

How to move delivery information into one place

In order, so the customer is never left without this information.

1. Write down exactly what the customer should see: dispatch time, returns, and the free shipping threshold if you have one.
2. Enter the delivery time under Shop Parameters → Product Settings, in every store language.
3. Set a custom time on products you ship differently, for example made-to-order.
4. Fill in the lines in the reassurance block, or add a line in the theme if you want to show returns.
5. Check one product page on a computer and on a phone.
6. Only now remove the old paragraph from the product descriptions.

Add the line to the theme in a child theme, so it doesn't disappear after an update. We cover what happens to changes in the parent theme in the post on how a theme update wiped out changes.

How to do it in a conversation with the chat, including tidying the descriptions

The most tedious part is step 6: finding the old paragraph in hundreds of descriptions, in different wordings, and removing it without touching the rest of the text. Your chat (Claude or ChatGPT) finds it by its content, not by an exact sentence.